RETURNS
To be eligible for a return, you must notify us of the faulty or incorrect item
within one working day of delivery. The item must be returned to us within 30
days from purchase. If 30 days have gone by since your purchase we can’t
offer you a refund or exchange. Once your return arrives at our returns centre
a refund or replacement may be issued at our discretion. The item must be
unused and in the same condition that you received it. It must also be in the
original packaging.
Non-returnable items:
Gift cards
Downloadable software products & Licences.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify you
of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your
refund is officially posted.
Next contact your bank. There is often some processing time before a refund
is posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at admin@mutingati.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot
be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to
exchange it for the same item, send us an email at info@mytoy.co.za and
send your item to: Indobali Office Park, 229 Hull Road, Rynfield, 1501.
Gifts
If the item was marked as a gift when purchased and shipped directly to you,
you’ll receive a gift credit for the value of your return. Once the returned item
is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the
order shipped to themselves to give to you later, we will send a refund to the
gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Indobali Office Park,
229 Hull Road, Rynfield, 1501.
You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non-refundable. If you receive a refund, the
cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged
product to reach you, may vary.
If you are shipping an item you should consider using a trackable shipping
service or purchasing shipping insurance. We don’t guarantee that we will
receive your returned item.